Quotes

Fierce Conversations, Page 134

Some things are much more difficult to talk about than others.

Off Balance, Page 134

The most important part of any system is accountability. Without it most systems will fail…

Something Really New, Page 134

Customer needs determine a business’s competencies, not its executives’ image of what the company is in business to do.

The Rare Find, Page 134

For smaller organizations – especially those with limited spending power – sheer economics may force them to concentrate on the long tail of talent.

Good Boss, Bad Boss, Page 134

In an ideal world, bosses would always manage work they understood deeply. But it isn’t always feasible.

How to Be Happy at Work, Page 134

…if there’s a problem in the relationship, talk to the person directly, not to anyone else.

How to Become a Rainmaker, Page 134

…when a customer agrees to meet you for breakfast, he or she is making an uncommon investment of time. That investment is a positive buy signal.

Tiny Habits, Page 134

When you celebrate effectively, you tap into the reward circuitry of your brain.

Playing Big, Page 134

…women who don’t advocate for themselves at all are not seen as competent leaders.

Fierce Conversations, Page 134

…undiscussables, topics that are too risky to bring up.