Quotes

Never Split the Difference, Page 128

To get real leverage, you have to persuade them that they have something concrete to lose if the deal falls through.

Pour Your Heart Into It, Page 128

When a company shows generosity toward them, employees show a more positive outlook in everything they do.

Little Bets, Page 128

…new insights, inspiration, and ideas are around us all the time, but they are not always obvious.

The Psychology of Money, Page 128

The most important economic events of the future… will be unprecedented events. Their unprecedented nature means we won’t be prepared for them, which is part of what makes them so impactful.

Denial, Page 128

…what a tangled web we weave when first we practice to deceive loyal customers.

Emotional Agility, Page 128

The more you choose moves that are toward your values, the more vital, effective, and meaningful your life is likely to become.

Talent is Overrated, Page 128

…organizations push [employees] just beyond their current capabilities and build the skills that are most important.

Leading the Unleadable, Page 128

Using testing to find and fix problems is the slowest way to build a high-quality product.

The Rare Find, Page 128

In almost any field, most prime candidates come from a narrow, time-tested set of backgrounds… Hunting strictly in those familiar zones doesn’t find everybody, however.

The Speed of Trust, Page 128

The truth is that in every relationship – personal and professional – what you do has far greater impact than anything you say.