Quotes

Hooked, Page 126

…at the heart of every good tale is variability. The unknown is fascinating, and strong stories hold our attention by waiting to reveal what happens next.

Thinking, Fast and Slow, Page 126

…moving first is an advantage in single-issue negotiations – for example, when price is the only issue to be settled between a buyer and a seller.

Leading from the Front, Page 126

Leaders also create opportunities for others to achieve their goals, first by finding out what those goals are, and then by support team members’ efforts to reach them.

The Advantage, Page 126

…few leadership teams need more than fifteen minutes to identify and agree on their standard operating objectives, which are already a big part of their daily focus.

Playing Big, Page 126

We need to effectively challenge authority, not just adapt to it. We need to influence authority figures, not just please them.

No Hard Feelings, Page 126

Managers, you must be intolerant of bad apples for the psychological safety of your team.

Managing Up, Page 126

…we all know you can’t please everyone in life, and certainly not in the workplace.

Good Work, Page 126

…news coverage that is biased, distorted, or incomplete undermines the capacities of societies to flourish and robs individuals of the capacity to adapt purposively to changing conditions.

Why Work Sucks and How to Fix It, Page 126

…challenge people to look carefully at how effective meetings are.

Measure What Matters, Page 126

The higher the stakes, the more important it is to track progress – to flag looming problems, double back from dead ends, and modify goals on the run.