Quotes

Leaders Eat Last, Page 120

…human beings, the end users of all this, become so far removed from the people who mean to serve them that they simply become just another metric to be managed.

Focus, Page 120

Sensitivity to how people are feeling in reaction to what we do or say lets us navigate hidden social minefields.

Atomic Habits, Page 120

There is tremendous internal pressure to comply with the norms of the group.

Winners Never Cheat, Page 120

Failure often is the result of following the crowd.

Hooked, Page 120

…these few words, placed at the end of a request, are a highly effective way to gain compliance… The magic words the researchers discovered? The phrase ‘But you are free to accept or refuse.’

The Lean Startup, Page 120

…if we’re not moving the drivers of our business model, we’re not making progress. That becomes a sure sign that it’s time to pivot.

Focus, Page 120

Context awareness also helps at another level: mapping the social networks in a group or at a new school or on the job – a skill that lets us navigate those relationships well.

Traction, Page 120

The numbers in the Scorecard should be weekly activity-based numbers, not the type of high-level numbers you see in a profit and loss statement (P&L).

The Effective Manager, Page 120

When we are giving negative feedback, we are asking the direct to behave differently. We’re not punishing the past mistake, because we’ve already forgiven it. Remember that our focus is on the future, not the past.

The 5 Levels of Leadership, Page 120

Connecting is having the ability to identify with and relate to people in such a way that it increases your influence with them.