Quotes

Management, Page 119

To make the future happen one need not… have a creative imagination. It requires work rather than genius – and therefore is accessible in some measure to everybody.

Drive, Page 119

One source of frustration in the workplace is the frequent mismatch between what people must do and what people can do.

Unreasonable Hospitality, Page 119

…no matter how hard they try, humans make mistakes.

Think Again, Page 119

By asking questions rather than thinking for the audience, we invite them to join us as a partner and think for themselves.

Rapt, Page 119

Much research incontrovertibly shows that memory is biased and unpredictable – more like a patchwork quilt than the seamless tapestry of reality we like to imagine.

Tribes, Page 119

Change almost never fails because it’s too early. It almost always fails because it’s too late.

Think Like a Champion, Page 119

We all know that chess is a game of strategy. So is business. Think about that – and develop a tempo starting today.

Amp It Up, Page 119

When you challenge very large companies, it helps to have a bit of a chip on your shoulder.

Management, Page 119

To make the future happen one has to be willing to do something new.

Something Really New, Page 119

…it is a fair generalization to say that service industry businesses know their customers’ tasks and are competent at completing them.