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…confirmation bias doesn’t just affect what information people go looking for; it even affects what they notice in the first place.
If you don’t train your people, you establish no basis for performance management. As a result, performance management in your company will be sloppy and inconsistent.
You can only feel good about what you’re not doing when you know everything you’re not doing.
…it’s better to be aware than to be unaware of what the world can be like.
…in the name of rationality, we make the wrong choice. The lesson is not to throw reason to the wind. It is to trust emotional information, even when we can’t articulate what our gut is telling us.
Many small probabilities added together equal a large probability that at least some of those nasty surprises will actually come to pass.
In a wicked world, relying upon experience from a single domain is not only limiting, it can be disastrous.
A rut is not a sign that you’ve tanked. A plateau is not a cue that you’ve peaked. They’re signals that it may be time to turn around and find a new route.









