Quotes

168 Hours, Page 100

Smart outsourcing means remembering that ‘Just because I can do something doesn’t mean I should be doing something. – Trista Harris

Something Really New, Page 100

We need to take the customer to a place where she did not expect to go. And we have to do that first.

Why Work Sucks and How to Fix It, Page 100

Socially acceptable excuses are the truths about our time that in a traditional work environment we dare not utter.

Deep Work, Page 100

The key to developing a deep work habit is to move beyond good intentions and add routines and rituals to your working life…

Why Managers Matter, Page 100

…even in a radically decentralized form, management doesn’t really go away.

Quit, Page 100

…past history with a decision can influence you to escalate commitment when someone fresh to the decision might quit.

The 5 Levels of Leadership, Page 100

…if leaders try to maintain a façade with the people they lead, they cannot build authentic relationships.

The E-Myth Revisited, Page 100

How can I give my customer the result he wants systematically rather than personally?

Why Work Sucks and How to Fix It, Page 100

Here is one of the ironies of the workplace: We put so much emphasis on time and yet we don’t have a very good handle on how long things actually take.

Seductive Interaction Design, Page 100

Rather than just delivering a set of features, customer-focused companies think through the experience of using the services they’ve provided.