Quotes

Why Managers Matter, Page 100

…even in a radically decentralized form, management doesn’t really go away.

The 5 Levels of Leadership, Page 100

…if leaders try to maintain a façade with the people they lead, they cannot build authentic relationships.

The E-Myth Revisited, Page 100

How can I give my customer the result he wants systematically rather than personally?

Why Work Sucks and How to Fix It, Page 100

Here is one of the ironies of the workplace: We put so much emphasis on time and yet we don’t have a very good handle on how long things actually take.

It Doesn’t Have to Be Crazy at Work, Page 100

No matter the group, every personnnel change changes the dynamics.

Seductive Interaction Design, Page 100

Rather than just delivering a set of features, customer-focused companies think through the experience of using the services they’ve provided.

Never Eat Alone, Page 100

Friendship is created out of the quality of time spent between two people, not the quantity.

The Inspirational Leader, Page 101

One must remember that respect is not an entitlement; it’s earned.

Talent is Overrated, Page 101

…top performers’ deep understanding of their field becomes the structure on which they can hang the huge quantities of information they learn about.

Heart, Smarts, Guts, and Luck, Page 101

Whether it is serendipitous timing, a chance encounter, or a concept that ignites a deep need consumers never realized they had, Luck will always play a role in the business journey.