Quotes

Drive, Page 100

If we begin from an alternative, and more accurate, presumption – that people want to do good work – then we ought to let them focus on the work itself rather than the time it takes them to do it.

Amp It Up, Page 100

The alternative strategy is to declare and constantly reinforce that customer success is the business of the entire company, not merely one department.

Thanks for the Feedback, Page 100

Feedback is often prompted by differences, incompatibilities, or friction between you and the giver.

To Sell is Human, Page 100

Declaring an unshakable belief in your inherent awesomeness inflates a sturdy raft that can keep you bobbing in an ocean of rejection.

The 5 Levels of Leadership, Page 100

The most essential quality for leadership is not perfection but credibility. People must be able to trust you. – Rick Warren

Deep Work, Page 100

The key to developing a deep work habit is to move beyond good intentions and add routines and rituals to your working life…

168 Hours, Page 100

Smart outsourcing means remembering that ‘Just because I can do something doesn’t mean I should be doing something. – Trista Harris

Something Really New, Page 100

We need to take the customer to a place where she did not expect to go. And we have to do that first.

Why Work Sucks and How to Fix It, Page 100

Socially acceptable excuses are the truths about our time that in a traditional work environment we dare not utter.

Quit, Page 100

…past history with a decision can influence you to escalate commitment when someone fresh to the decision might quit.