Quotes

Management, Page 098

What the customer buys and considers value is never a product. It is always a utility, that is, what a product or service does for him.

Overwhelmed, Page 98

…the United States ranks dead last on virtually every measure of family policy in the world.

Never Eat Alone, Page 98

…behind any successful person stands a long string of failures.

The Infinite Game, Page 098

When companies make their people feel like they jitter, the people come together in a way that money simply cannot buy.

The Rare Find, Page 98

Anyone who pays close attention over a decade or more will start to see the small clues that presage people’s destinies.

The Quarter-Life Breakthrough, Page 098

…treat your career like a lifelong experiment. Don’t worry about finding the right answer; spend more time asking the right questions.

HBR Guide to Persuasive Presentations, Page 98

Strip everything off your slides that’s there to remind you what to say; keep only elements that will help the audience understand and retain what you’re saying.

Management, Page 098

Because its purpose is to create a customer, the business enterprise has two – and only these two – basic functions: marketing and innovation.

Influencer, Page 098

…when you try to convince others simply with words, they may not trust you, so they won’t follow your advice.

The Speed of Trust, Page 98

Unless you’re continually improving your skills, you’re quickly becoming irrelevant.