Quotes

The 5 Levels of Leadership, Page 010

…developing leaders to the point where they are able and willing to develop other leaders is the most difficult leadership task of all.

CrazyBusy, Page 010

When we stop responding to everyone and everything, we regain the control we can effectively exert. We give up pursuing total control and better use what we have.

How to Become a Rainmaker, Page 10

The first commandment of getting and keeping customers is to treat each customer as you would treat yourself.

Start With No, Page 10

Sure win-win-sounds good! That’s exactly why it’s so dangerous and why you have to be so careful.

The Art of the Start 2.0, Page 010

…the first follower plays an important role because he brings credibility to the leader. Subsequent followers emulate the first follower, not only the leader.

Courage is Calling, Page 010

There is no one who has achieved greatness without wrestling with their own doubts, anxieties, limitations, and demons.

No Hard Feelings, Page 010

…real achievement at work requires going one step beyond emotional intelligence: you need to learn to be reasonably emotional.

Seductive Interaction Design, Page 010

Usability clears the way for a good experience by eliminating troublesome interface distractions, but a great experience stems from something more – an awareness of why people could or do care.

The Way We’re Working Isn’t Working, Page 010

We fail to take care of ourselves even though the consequence is that we end up undermining our health, happiness, and productivity.

The Rare Find, Page 10

…the gap between good and great turns out to be huge. Leaders can’t ignore it.