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The proliferation of digital technologies has created what has been called the biggest generation gap since rock and roll.
…the progress principle: of all the positive events that influence inner work life, the single most powerful is progress in meaningful work…
The starting point has to be what customers consider value. What is value to the customers is always something quite different from what is value or quality to the supplier.
…studies on human performance and motivation show our work culture is completely at odds with how we produce our best work…
Showing the customer what it costs per month, week, or day to go without the solution shortens the sales cycle.
Quiet Leaders… listen to people as though they have all the tools they need to be successful, and could simply benefit from exploring their thoughts and ideas out loud.
With preparation on one end and follow through on the other end, proper action is the fulcrum, the critical leverage point to success. This is where you talk with the troublesome person…
The saving of work represents utility, and remember, net utility is what innovation is all about.









