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…the noncustomers of an enterprise… are as important as the customers, if not more important.
The primary job of leadership in any technology organization is to recruit, to develop, and to retain strong talent.
Being kind to yourself isn’t about ignoring your weaknesses. It’s about giving yourself permission to learn from your disappointments. We grow by embracing our shortcomings, not by punishing them.
…we’re confronted… with… relentless invitations to compare ourselves with others – and inevitably, to come out lacking.
A message matters to people when it hits them in the gut.
It is critical to make your message very concise. You want the key message to be heard. You want it to have impact. You want it to lead to positive change.
It takes courage to look at ourselves unflinchingly in the mirror called our lives.
It turns out that when people assess your skills, they put more weight on your peaks than on your troughs. People judge your potential from your best moments, not your worst.
Clarity begins with realizing what we do not notice – and don’t notice that we don’t notice.









