Quotes

Influence, Page 74

…it’s a fool’s errand to try to overcome faith-based, emotionally held beliefs with logical argumentation, as each represents a separate way of knowing.

What Got You Here Won’t Get You There, Page 74

When someone you work with steals the credit for a success that you created, they’re committing the most rage-inducing interpersonal ‘crime’ in the workplace.

Amp It Up, Page 074

Culture can become a force multiplier, but it doesn’t just happen with good intentions.

Courage is Calling, Page 074

You have to be willing not only step away from the herd but get up in front of them and say what you truly think or feel.

The Art of the Start 2.0, Page 075

Never ask people to do something you wouldn’t do.

Getting to Yes, Page 75

The kinds of differences that best lend themselves to dovetailing are differences in interests, in beliefs, in the value placed on time, in forecasts, and in aversion to risk.

Working Identity, Page 075

…a time comes when long-ignored values, priorities, and passions reassert themselves – or the inconsistencies in our lives grow too blatant to ignore.

Fierce Conversations, Page 75

If we are to develop as leaders, as human beings, our very identities (primal things) must become fluid.

Influence, Page 75

For would-be persuaders, the message is plain: to change feelings, counteract them with other feelings; and liking for a communicator offers a useful source of such feelings.

Management, Page 075

…the noncustomers of an enterprise… are as important as the customers, if not more important.