Quotes

Never Split the Difference, Page 73

Performing an accusation audit in advance prepares you to head off negative dynamics before they take root.

The Enthusiastic Employee, Page 73

Moderately satisfied employees… comprise a generally willing workforce… However, it is more of a passive loyalty. Enthusiastic employees don’t need to be asked.

Think Like a Champion, Page 073

…when we experience setbacks and mistakes, that can be a good time to employ reason or objectivity.

Drive, Page 73

Human beings have an innate inner drive to be autonomous, self-determined, and connected to one another. And when that drive is liberated, people achieve more and live richer lives.

Give and Take, Page 73

Givers reject the notion that interdependence is weak. Givers are more likely to see interdependence as a source of strength, a way to harness the skills of multiple people for a greater good.

Decisive, Page 73

If you’ve got a dilemma and you need new options, you can look for new ideas externally…

The Advantage, Page 73

…clarity…is a word that is used incessantly by leaders, consultants, and organizational theorists, and yet… real alignment remains frustratingly rare.

Freakonomics, Page 073

It would be naïve to suppose that people abuse information only when they are acting as experts or as agents of commerce.

Predictably Irrational, Page 073

…no one is offended by a small gift, because even small gifts keep us in the social exchange world and away from market norms.

Talent is Overrated, Page 73

Feedback? At most companies this is a travesty, consisting of an annual performance review dreaded by the person delivering it and the one receiving it.