Quotes

Management, Page 071

…knowledge workers are not subordinates; they are ‘associates.’

The Messy Middle, Page 071

When you’re building something new, focus on asking the right questions instead of having the right answers.

Management, Page 071

…once beyond the apprentice stage, knowledge workers must know more about their job than their boss does – or else they are no good at all.

Toxic Positivity, Page 71

When religious communities cultivate a community of acceptance, faith, and understanding, membership can be extremely beneficial.

Ditch the Pitch, Page 071

If you deny what your customer brings into the conversation, you risk shutting the conversation down.

On Becoming a Leader, Page 071

…innovative learning requires that you trust yourself, that you be self-directed rather than other-directed in both your life and your work.

Lost and Founder, Page 071

…man startups suffer… because founders don’t understand themselves and how their companies inherit their traits.

Pour Your Heart Into It, Page 071

Passion alone is no guarantee of remarkable returns… But passion is, and will always be, a necessary ingredient.

Management, Page 071

…that they know more about their job than anybody else in the organization is part of the definition of knowledge workers.

How, Page 71

…when you trust someone, their brain responds by making more oxytocin, which allows them to trust you in return.