Quotes

Start With No, Page 61

The unspoken – or sometimes spoken – assumption behind win-win is that people enter negotiations trying to build friendly relationships and want to leave with that relationship intact.

The Art of Possibility, Page 061

Transformation overrides the divisions of identity and possession… recasting the tight pattern of scarcity into a widespread array of abundance.

The Badass Business Analyst, Page 061

Separate yourself from the ‘yes’ crowd. Being a yes-person will be your downfall.

What Got You Here Won’t Get You There, Page 61

Being smart turns people on. Announcing how smart you are turns them off.

168 Hours, Page 61

No one wants to be micromanaged, and if you’re being paid for your ideas… there’s no reason for someone else to dictate how to do the work – or even when and where you work.

Never Eat Alone, Page 61

If you’re not making friends while connecting, best to resign yourself to dealing with people who don’t much care about what happens to you.

Absolute Value, Page 061

With the rise of an alternative source of information, brands become relatively less important.

Inspired, Page 61

You want to give your engineers as much latitude as possible in coming up with the best solution.

Getting to Yes, Page 61

…emotional involvement on one side of an issue makes it difficult to achieve the detachment necessary to think up wise ways of meeting the interests of both sides…

Start With No, Page 62

It’s hard enough for many negotiators to say ‘no’ to adversaries they’ve just met. How much harder is it to say ‘no’ to friends?