Quotes

Ditch the Pitch, Page 056

Getting a sense of your customer’s personality, motivations, and characteristics can provide you with some of the most valuable input you can find for improvising a persuasive conversation.

Hacking Growth, Page 056

Once people see the power of the data-driven approach to experimentation – and the growth ideas that come out of it – enthusiasm for the process tends to be infectious.

Willpower, Page 56

…self-control is tied into the body’s rhythms and the fluctuations in its energy supply.

Courage is Calling, Page 056

The fear you feel is a sign. If courage is never required in your life, you’re living a boring life. Put yourself in a position that demands you to leap.

Absolute Value, Page 056

There’s always someone who stands to gain from distorting the truth – and there are angry or unreasonable people who will lie for a few bucks or for a variety of other reasons.

The No Asshole Rule, Page 56

‘Extraordinary talent’ is an all-purpose justification for tolerating, pampering, and kissing up to these destructive jerks.

How the Mighty Fall, Page 056

…if a great company consistently grows revenues faster than its ability to get enough of the right people to implement that growth, it will not simply stagnate; it will fail.

Team of Teams, Page 056

Because of the density of linkages, complex systems fluctuate extremely and exhibit unpredictability.

Never Eat Alone, Page 56

Too often people put on one face with their subordinates, another with their boss, and another one yet with their friends.

The Other Side of Change, Page 056

During fresh starts, people are more capable of breaking from past patterns of behavior and establishing new ones.