Quotes

Unreasonable Hospitality, Page 007

When you create a hospitality-first culture, everything about your business improves…

Average is Over, Page 7

Whether it is through Siri, Google, or Wikipedia, there is now almost always a way to ask and – more importantly – a way to receive the answer in relatively digestible form.

Management, Page 007

…people within an organization who have management responsibility is not command over people. It is responsibility for contribution. Function rather than power has to be the distinctive criterion and the organizing principle.

How to Be a Great Boss, Page 7

…if you are constantly frustrated with people who don’t meet your expectations, but you don’t explain your expectations, you may be part of the problem.

Empowered, Page 007

…honest, constructive feedback is the main source of value you provide as a manager.

Little Bets, Page 007

…when trying to do something new or uncertain, we rarely know what we don’t know.

A Game Plan for Life, Page 007

Knowledge is nothing unless it is shared… knowledge for knowledge’s sake is a wonderful ideal, but in reality, it is the transmission of understanding that is the very basis of civilization.

Unreasonable Hospitality, Page 007

…hospitality is a selfish pleasure. It feels great to make other people feel good.

Courage is Calling, Page 007

Fear… keeps us from our destiny. It holds us back. It freezes us. It gives us a million reasons why. Or why not.

Out of Our Minds, Page 007

…we all live our lives guided by ideas to which we are devoted but which may no longer be true or relevant… to move forward, we have to shake free of them.