Quotes

How to Talk with Anyone about Anything, Page 006

Not being seen, heard, and valued triggers the painful sensation of anxiety; our defenses are activated, and we become polarized.

Amp It Up, Page 006

People lower their standards in an effort to move things along and get things off their desks. Don’t do it. Fight that impulse every step of the way.

Unreasonable Hospitality, Page 006

…whether a company has made the choice to put their team and their customers at the center of every decision will be what separates the great ones from the pack.

Something Really New, Page 006

People buy something for one of two reasons: because it is beautiful, or because it is useful. We buy things only for either aesthetic reasons or utilitarian resources.

Winners Never Cheat, Page 6

When facing severe challenges, your mind normally is at its sharpest.

Go Put Your Strengths to Work, Page 006

…all we learn from mistakes are the characteristics of mistakes. If we want to learn about our successes, we must study strengths.

Amp It Up, Page 007

If you need MBO [management by objectives] to get people to do their job, you may have the wrong people, the wrong managers, or both.

Fierce Conversations, Page 7

In its simplest form, a fierce conversation is one in which we come out from behind ourselves into the conversation and make it real.

The Element, Page 7

Never underestimate the vital importance of finding early in life the work that for you is play. – Dr. Paul Samuelson

The Tipping Point, Page 007

Ideas and products messages and behaviors spread just like viruses do.