Quotes

Something Really New, Page 033

Each time you see an opportunity for innovation, you will come up with some ideas that capitalize on that opportunity.

Who Believed in You?, Page 033

…to lead is to serve. And to serve is to lead with duty, honor, strength, and humility.

The No Asshole Rule, Page 33

Demeaning jerks are victims of their own actions. They suffer career setbacks and, at times, humiliation.

Reality is Broken, Page 33

Games teach us how to create opportunities for freely chosen, challenging work that keeps us at the limits of our abilities, and those lessons can be transferred to real life.

Only the Paranoid Survive, Page 033

…a strategic inflection point is when the balance of forces shifts from the old structure, from the old ways of doing business and the old ways of competing, to the new.

Never Split the Difference, Page 33

When people are in a positive frame of mind, they think more quickly, and are more likely to collaborate and problem-solve (instead of fight and resist).

Leaders Eat Last, Page 33

When we know that there are people at work who care about how we feel, our stress levels decrease.

What if it Does Work Out?, Page 033

…opportunities just sit there if you don’t take advantage of them.

Unreasonable Hospitality, Page 033

…systems are, by definition, controls – and the more control you take away from the people on the ground, the less creative they can be…

Why We Buy, Page 034

…a remarkable example of businessperson ignorance: They often don’t really know who their shoppers are.