Quotes

Seductive Interaction Design, Page 035

…we make cognitive as well as emotional associations with just about everything processed by our brain.

On Becoming a Leader, Page 035

Leaders wonder about everything, want to learn as much as they can, are willing to take risks, experiment, try new things. They do not worry about failure, but embrace errors, knowing they will learn from them.

What if it Does Work Out?, Page 035

It’s so rare that we take time to acknowledge all that we’ve done and all that we’re capable of.

The Progress Principle, Page 035

…as long as the work is meaningful, managers do not have to spend time coming up with ways to motivate people to do that work.

Only the Paranoid Survive, Page 035

Timing is everything. If you undertake these changes while your company is still healthy, while your ongoing business forms a protective bubble in which you can experiment with the new ways of doing business, you can save much more of your company’s strength, your employees and your strategic position.

Thanks for the Feedback, Page 35

…the absence of appreciation can leave a gaping hole in any relationship – personal or professional.

To Sell is Human, Page 035

Inventors with new technologies and upstart competitors with fresh business models regularly capsize individual companies and reconfigure entire industries.

Switch, Page 35

…understanding a problem doesn’t necessarily solve it – that knowing is not enough.

Lost and Founder, Page 035

Consulting is limited entirely by time and people.

Never Split the Difference, Page 35

Mirroring, also called isopraxism, is essentially imitation… It can be done with speech patterns, body language, vocabulary, tempo, and tone of voice.