Quotes

The Inspirational Leader, Page 032

Contrary to what managers usually do, [good managers] develop each employee individually, with full credibility.

Good Work, Page 032

When the flow potential of a domain is exhausted, the risk is that members of the field will become bored and retreat into a rigid orthodoxy in an attempt to protect the relevance of their contribution.

Overwhelmed, Page 32

In America, mothers today spend more time taking care of their children than mothers did in the 1960s, even though so many more are working, and working full-time, outside the home.

The Peter Principle, Page 32

Competence, like truth, beauty and contact lenses, is in the eye of the beholder.

The No Asshole Rule, Page 32

It takes numerous encounters with positive people to offset the energy and happiness sapped by a single episode with one asshole.

Reality is Broken, Page 32

Fiero is the Italian word for ‘pride… You know it when you feel it and when you see it. That’s because we almost all express fiero in exactly the same way: we throw our arms over our head and yell.

Never Split the Difference, Page 32

…your most powerful tool in any verbal communication is your voice. You can use your voice to intentionally reach into someone’s brain and flip an emotional switch.

Give and Take, Page 32

Although takers tend to be dominant and controlling with subordinates, they’re surprisingly submissive and deferential toward superiors.

A Game Plan for Life, Page 032

Discipline applied fairly and effectively rarely needs to be repeated.

The Inspirational Leader, Page 032

[Good managers] understand their employees’ needs, and they genuinely care about them.