Quotes

Never Split the Difference, Page 33

When people are in a positive frame of mind, they think more quickly, and are more likely to collaborate and problem-solve (instead of fight and resist).

What if it Does Work Out?, Page 033

…opportunities just sit there if you don’t take advantage of them.

Unreasonable Hospitality, Page 033

…systems are, by definition, controls – and the more control you take away from the people on the ground, the less creative they can be…

The Peter Principle, Page 34

Super-competence often leads to dismissal, because it disrupts the hierarchy, and thereby violates the first commandment of hierarchical life: the hierarchy must be preserved.

Only the Paranoid Survive, Page 034

…misalignment between corporate statements and operational actions hints at more than the normal chaos that you have learned to live with.

Why We Buy, Page 034

…a remarkable example of businessperson ignorance: They often don’t really know who their shoppers are.

To Sell is Human, Page 034

Interacting with customers around problems isn’t selling per se. But it sells.

Atomic Habits, Page 34

True behavior change is identity change. You might start a habit because of motivation, but the only reason you’ll stick with one is that it becomes part of your identity.

Never Split the Difference, Page 34

You can be very direct and to the point as long as you create safety by a tone of voice that says I’m okay, you’re okay, let’s figure things out.

Range, Page 034

In the wicked world, with ill-defined challenges and few rigid rules, range can be a life hack.