Quotes

Never Split the Difference, Page 32

When we radiate warmth and acceptance, conversations just seem to flow. When we enter a room with a level of comfort and enthusiasm, we attract people toward us.

Good Work, Page 032

When the flow potential of a domain is exhausted, the risk is that members of the field will become bored and retreat into a rigid orthodoxy in an attempt to protect the relevance of their contribution.

The Inspirational Leader, Page 032

Contrary to what managers usually do, [good managers] develop each employee individually, with full credibility.

The Peter Principle, Page 32

Competence, like truth, beauty and contact lenses, is in the eye of the beholder.

The No Asshole Rule, Page 32

It takes numerous encounters with positive people to offset the energy and happiness sapped by a single episode with one asshole.

Reality is Broken, Page 32

Fiero is the Italian word for ‘pride… You know it when you feel it and when you see it. That’s because we almost all express fiero in exactly the same way: we throw our arms over our head and yell.

Overwhelmed, Page 32

In America, mothers today spend more time taking care of their children than mothers did in the 1960s, even though so many more are working, and working full-time, outside the home.

Never Split the Difference, Page 32

…your most powerful tool in any verbal communication is your voice. You can use your voice to intentionally reach into someone’s brain and flip an emotional switch.

Give and Take, Page 32

Although takers tend to be dominant and controlling with subordinates, they’re surprisingly submissive and deferential toward superiors.

How to Be a Great Boss, Page 32

…delegating is simple in theory but not easy in practice.