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Interacting with customers around problems isn’t selling per se. But it sells.
…once mothers went to work, they sacrificed virtually every scrap of what had once been personal leisure time in order to spend it with their children.
People want to be happy, and all the other things they want are typically meant to be means to that end.
Unless you know where you’re going, and why, you cannot possibly get there.
Your behaviors are usually a reflection of your identity. What you do is an indication of the type of person you believe that you are – either consciously or unconsciously.
…as it turns out, when it comes to making decisions, organizations are a lot like teenagers.
Love is at the heart of leadership, especially servant leadership, and if we’re to thrive in our organizations and communities, we need a great deal more of it in our leadership today.
…the virtual ticking of the electronic clock heats us of the time we need for careful or meaningful expression.









