Quotes

Quit, Page 30

…when you are in the present, facing down the decision whether or not to cut your losses, [you’re] unable to see past what is happening right now.

Reality is Broken, Page 30

Busywork generally gets a bad rap in our real lives, but when we choose it for ourselves, it actually helps us feel quite contented and productive.

Never Split the Difference, Page 30

…if we’re too much in a hurry, people can feel as if they’re not being heard and we risk undermining the rapport and trust we’ve built.

Give and Take, Page 30

By developing a strong network, people can gain invaluable access to knowledge, expertise, and influence.

Quit, Page 30

There’s a well-known heuristic in management consulting that the right time to fire someone is the first time it crosses your mind.

Traction, Page 30

If you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time. – Patrick Lencioni

First, Break All The Rules, Page 30

Retention and customer service both improve when employees have clear expectations, have an opportunity to do what they do best and feel like someone cares about them.

The Peter Principle, Page 30

To the professional automaton it is clear that means are more important than ends; the paperwork is more important than the purpose for which it was originally designed.

Reality is Broken, Page 30

We’d be much better off avoiding easy fun and seeking out hard fun, or hard work that we enjoy…

Never Split the Difference, Page 30

When you slow the process down, you also calm it down. After all, if someone is talking, they’re not shooting.