Quotes

Pour Your Heart Into It, Page 327

History… shows that the biggest danger for retail and restaurant operators is a loss of focus.

High Performance Habits, Page 327

Confidence is the secret ingredient that makes you rise to the challenge.

The Messy Middle, Page 328

Imagination happens only when your mind has the freedom to run rampant.

Management, Page 328

Complicated controls do not work. They confuse. They misdirect attention away from what is to be controlled, and toward the mechanics and methodology of the control.

Pour Your Heart Into It, Page 328

A company whose management is not planning for the distant future can never grow beyond the latest faddish concept.

Sooner Safer Happier, Page 329

Riding roughshod over previous organizational scar tissue is unlikely to lead to good outcomes.

The Enthusiastic Employee, Page 329

Only under duress will employees pay attention to feedback from managers who know little or nothing about the workers’ jobs.

Thinking, Fast and Slow, Page 330

The power of format creates opportunities for manipulation, which people with an axe to grind know how to exploit.

High Performance Habits, Page 331

High performers are learners, and their belief that they can learn what is necessary to win in the future give them as much confidence as their current skill sets.

The Enthusiastic Employee, Page 331

…receiving recognition for one’s achievements is among the most fundamental of human needs…