Quotes

Lean Thinking, Page 323

Most managers accept the intellectual proposition that improvement is never finished.

Pour Your Heart Into It, Page 323

When the chips are down… People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented.

Management, Page 323

The outside, the area of results, is much less accessible than the inside. The central problem of the executive in the large organization is insulation from the outside.

High Performance Habits, Page 323

Superiority, dissatisfaction, and neglect are your enemies. Let them invade your life, and you lose.

The Enthusiastic Employee, Page 324

It is easier for employees to accept the need for improvement… when they believe that management basically likes what they do and is helping them do it even better.

The Enthusiastic Employee, Page 324

Being specific in your praise diminishes the feeling that the praise is given for effect (a sort of public-relations gesture)…

Pour Your Heart Into It, Page 324

…if you level with your employees in bad times, they will trust you more when you say things are going well.

Management, Page 324

The measurable results are things that happened, they are in the past. There are no facts about the future.

Management, Page 325

Because controls have such an impact, it is important that we select not only the right ones but also the appropriate ones, to enable controls to give right vision and to become the ground for effective action.

Inspired, Page 325

…most companies that are exceptionally strong at execution are pretty tough places to work.