Quotes

How, Page 281

The key ingredient to progress, to getting ahead, is to leave a foundation behind.

The Messy Middle, Page 281

Adaptability and instincts make all the difference. You make progress by planning, but you succeed by deviating.

Influencer, Page 281

…when it comes to enabling others, we often turn to training before we look for ways to make the task easier to perform.

Management, Page 281

Performance is… the consistent ability to produce results over prolonged periods of time and in a variety of assignments.

Management, Page 281

A performance record must include mistakes. It must include failures. It must reveal a person’s limitations as well as strengths.

The Art of the Start 2.0, Page 281

The right way to treat customers is to do what’s right for them, not adhere to rules, so put your customers in control and let your employees do the right thing.

Management, Page 281

The better a person is, the more mistakes she will make – for the more new things she will try.

Leaders Eat Last, Page 281

Sharing a struggle for limited resources and working with people who are intent on building something out of nothing is a good formula for a small business.

Management, Page 281

A management that does not define performance as a balance of success and failure over a period of time is a management that mistakes conformity for achievement, and absence of weaknesses for strengths.

Never Eat Alone, Page 281

A successful mentoring relationship needs equal parts utility and emotion. You can’t simply ask somebody to be personally invested in you. There has to be some reciprocity involved…