| 16197 Quotes Found |
…every effort should be made within the constraints of maintaining efficiency, to design work so that workers have a sense of completeness to their tasks.
Understanding how the mind yearns for consonance and rejects information that questions our beliefs, decisions, or preferences not only teaches us to be open to the possibilities of error but also helps us let go of the need to be right.
…it is almost invariably desirable… to organize by self-managing teams (SMTs) that do have beginning-to-end responsibility for significant operations.
Play is not indulgent; it’s crucial to creativity, health, healing, and happiness.
When confidence and convictions are unleavened by humility, by an acceptance of fallibility, people can easily cross the line from healthy self-assurance to arrogance.
[Self-managing teams] are a complete and enriched set of responsibilities in which individual workers participate and from which, as a team, they obtain a sense of achievement and pride.
All of us will have hard decisions to make at times in our lives; not all of them will be right, and not all of them will be wise.
If we can resist the temptation to justify our actions in a rigid, overconfident way, we can leave the door open to empathy and an appreciation of life’s complexity, including the possibility that what was right for us might not have been right for others.
Give your customers something precious, something that cannot be easily scaled, automated, or commoditized.









