Quotes

The Enthusiastic Employee, Page 312

…effectiveness and job satisfaction are greatly enhanced by organizing the teams around identified customers and setting the primary goal of the teams as meeting the needs of their customers in an efficient manner.

Inspired, Page 312

Good teams have a compelling product vision that they pursue with a missionary-like passion. Bad teams are mercenaries.

The Speed of Trust, Page 313

Forgiveness is not always easy… But whether or not we choose to trust, we always need to forgive – both for our own sake and for the sake of others.

Flawless Consulting, Page 313

Each intention of cultural change needs to find expression in the present, or it loses its credibility.

Flawless Consulting, Page 313

If we have not forgiven the past, we will keep trying to fix it.

Influence, Page 313

…once a person’s self-image is altered, all sorts of subtle advantages become available to someone who wants to exploit the new image.

Lean Thinking, Page 314

Revolutionaries are often poor managers of the new order once it is put in place.

The Speed of Trust, Page 314

Restoring trust in close relationships may be difficult and painful, and sometimes it may take years. But there are no higher dividends in life…

The Enthusiastic Employee, Page 314

…human beings require some degree of attention and appreciation from others to perform at their best levels.

Influence, Page 314

Our best evidence of people’s true feelings and beliefs comes less from their words than from their deeds.