Quotes

Inspired, Page 300

…commit to previewing your solutions during discovery with the key stakeholders before you put this work on the product backlog.

The Messy Middle, Page 300

Data without context is misleading and can be used to illustrate nearly whatever you want; if you know the answer you’re looking for, you’ll be able to find data somewhere to support it.

The Speed of Trust, Page 300

…broken trust creates pain, disappointment, and loss. It wreaks havoc with relationships, partnerships, plans, dreams, and enterprises of all kinds.

The Speed of Trust, Page 301

Trust is not something to be taken for granted; it is something to be built up, valued, cherished, protected, and carefully preserved.

Mistakes Were Made (but not by me), Page 301

Social scientists are finding that once people are aware of their biases, know how they work, and pay mindful attention to them… they have greater power to control them.

Inspired, Page 301

…a group setting is not the forum for designing strong products. It results in design by committee, which yields mediocre results at best.

Inspired, Page 301

…most organizations become worse in their ability to deliver consistent innovation as they grow, yet most people attribute this to staff quality, process, and communication issues of scale.

Thinking, Fast and Slow, Page 301

The brains of humans and other animals contain a mechanism that is designed to give priority to bad news.

High Performance Habits, Page 301

In almost all studies on expert performance, the major thing that made the difference was not a person’s innate talents, but the hours of exposure and deliberate practice.

Flawless Consulting, Page 302

…we need to build elements of surprise, discovery, and not knowing into our interaction with clients.