Quotes

The Enthusiastic Employee, Page 353

Pettiness is as prevalent in the executive suite as it is on the shop floor, as any senior manager can tell you.

Management, Page 353

Managers have to learn two things: eliminate data that does not pertain to the information they need and organize the data to analyze and interpret it.

Management, Page 353

…managers must focus on the resulting information and take action. For the purpose of information is not knowledge. It is being able to take the right action.

Management, Page 353

For the manager there is, in the end, only one way to get [information]: that is to go, personally, on the outside.

The Enthusiastic Employee, Page 354

Work breaks are no more a waste of time than are vacations.

The Enthusiastic Employee, Page 354

Taking time to rest and socialize is nothing to worry about; in fact, it should be encouraged.

The Enthusiastic Employee, Page 354

Although people at work derive pleasure from association with others… their greatest satisfaction comes from interacting as a team on the job in the service of common business goals.

The Enthusiastic Employee, Page 354

In organizations with good teamwork, the boundary between work and breaks becomes blurred…

Management, Page 354

…it is a very old observation that few things improve the performance of a physician as much as being a hospital patient for two weeks.

Management, Page 354

In the long run, information about the outside may be the most important information managers need to do their work. At the same time, it is the one that still has to be organized.