Quotes

Mistakes Were Made (but not by me), Page 310

It is a lesson for all ages: the importance of seeing mistakes not as personal failings to be denied or justified but as inevitable aspects of life that help us improve our work, make better decisions, grow, and grow up.

Influence, Page 310

The tactic of starting with a little request in order to gain eventual compliance with related larger requests has a name: the foot-in-the-door technique.

The Messy Middle, Page 310

The nonscalable artistic elements of a product keep it from becoming a bland commodity.

Management, Page 310

The things a person cannot do are of little importance; instead, you must concentrate on the things they can do and determine whether they are the right strengths for this particular assignment.

Management, Page 311

If you fail to accept [the] responsibility of making sure that the appointee understands his or her new job, do not blame the new person if he or she ultimately fails. Blame yourself, for you have failed to do your duty as a manager.

The Enthusiastic Employee, Page 311

…a sense of accomplishment means completing something, doing a job from beginning to end so that a worker can see the fruits of her labor.

The Enthusiastic Employee, Page 311

…every effort should be made within the constraints of maintaining efficiency, to design work so that workers have a sense of completeness to their tasks.

Mistakes Were Made (but not by me), Page 311

Understanding how the mind yearns for consonance and rejects information that questions our beliefs, decisions, or preferences not only teaches us to be open to the possibilities of error but also helps us let go of the need to be right.

The Enthusiastic Employee, Page 311

…it is almost invariably desirable… to organize by self-managing teams (SMTs) that do have beginning-to-end responsibility for significant operations.

High Performance Habits, Page 311

Play is not indulgent; it’s crucial to creativity, health, healing, and happiness.