Quotes

Flawless Consulting, Page 313

If we have not forgiven the past, we will keep trying to fix it.

Influence, Page 313

…once a person’s self-image is altered, all sorts of subtle advantages become available to someone who wants to exploit the new image.

Lean Thinking, Page 314

Revolutionaries are often poor managers of the new order once it is put in place.

The Speed of Trust, Page 314

Restoring trust in close relationships may be difficult and painful, and sometimes it may take years. But there are no higher dividends in life…

The Enthusiastic Employee, Page 314

…human beings require some degree of attention and appreciation from others to perform at their best levels.

Influence, Page 314

Our best evidence of people’s true feelings and beliefs comes less from their words than from their deeds.

Influence, Page 314

Observers trying to decide what people are like look closely at their actions. People also use this evidence – their own behavior – to decide what they are like…

Lean Thinking, Page 314

No organization has ever undergone dramatic and comprehensive change without someone somewhere, softly or in a loud voice, taking the lead.

Lean Thinking, Page 315

For a crisis to be useful, leadership and knowledge must lead to decisive action on the tough issues of excess assets, wrong locations, and excess people.

Management, Page 315

There is nobody without prejudices. There is nobody who doesn’t like one person without even knowing why. There is nobody who is objective about people.