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Social scientists are finding that once people are aware of their biases, know how they work, and pay mindful attention to them… they have greater power to control them.
…a group setting is not the forum for designing strong products. It results in design by committee, which yields mediocre results at best.
…most organizations become worse in their ability to deliver consistent innovation as they grow, yet most people attribute this to staff quality, process, and communication issues of scale.
The brains of humans and other animals contain a mechanism that is designed to give priority to bad news.
In almost all studies on expert performance, the major thing that made the difference was not a person’s innate talents, but the hours of exposure and deliberate practice.
…we need to build elements of surprise, discovery, and not knowing into our interaction with clients.
If learning and change are truly our intent, a slower, more demanding, and more deliberative approach is required.
…healthy turnover [occurs] because people should not stay in jobs they dislike, and organizations should not want them to stay.









