Quotes

Distracted, Page 235

From attention, we glean the will and the tenacity to create lives of meaning and culture marked by reason and vision.

The Lean Product Playbook, Page 235

To paraphrase Peter Drucker, you can’t manage what you can’t measure.

Management, Page 235

Managers are the most expensive resource in most organizations – and the one that depreciates the fastest and needs the most constant replenishment.

Emotional Intelligence 2.0, Page 235

CEOs, on average, have the lowest EQ scores in the workplace.

Emotional Intelligence 2.0, Page 236

…among executives, those will the highest EQ scores are the best performers.

Thanks for the Feedback, Page 236

We are wired for empathy, but only toward those who we believe are behaving well.

Tiny Habits, Page 236

…we have to understand that we are influencing the behavior of others all the time, without realizing it – that’s the nature of living in communities…

Never Split the Difference, Page 236

…when you recognize that your counterpart is not irrational, but simply ill-informed, constrained, or obeying interests that you do not yet know, your field of movement greatly expands.

The Effective Executive, Page 236

…if meetings come to dominate your time, then your life is likely being ill-spent.

Tiny Habits, Page 236

…if you challenge people to do something very difficult, they will probably fail, and this failure makes change harder in the future.