Quotes

Never Split the Difference, Page 242

…research has shown that genuine, honest conflict between people over the goals actually helps energize the problem-solving process in a collaborative way.

Bullshit Jobs, Page 242

Workers… gain feelings of dignity and self-worth because they hate their jobs.

Start With No, Page 242

…this fadeaway is far more effective than burning bridges.

Ogilvy on Advertising in the Digital Age, Page 242

The essence of a nudge is to change behavior without coercion, to work with people’s existing intentions.

Quit, Page 242

A good set of kill criteria means you can win by achieving a goal or by successfully following those kill criteria.

Never Split the Difference, Page 242

Skilled negotiators have a talent for using conflict to keep the negotiation going without stumbling into a personal battle.

Bullshit Jobs, Page 242

In America, stereotypes of the lazy and undeserving poor have long been tied up in racism…

The Way We’re Working Isn’t Working, Page 242

Clarifying and deepening our values through regular reflection is the antidote to a narrow, shallow, short-term perspective.

Unapologetically Ambitious, Page 242

…if you’re willing to do the work, you can have everything you want – but not all at the same time.

Ogilvy on Advertising in the Digital Age, Page 242

Neuroscience helps us persuade better; behavioral economics assists people to make choices.