Quotes

ReWork, Page 235

Getting back to people quickly is probably the most important thing you can do when it comes to customer service. It’s amazing how much that can defuse a bad situation and turn it into a good one.

Start With No, Page 235

The greatest presentation you will ever give is the one your adversary never sees.

Atomic Habits, Page 235

The sweet spot of desire occurs at a 50/50 split between success and failure.

Fierce Conversations, Page 235

What is silence trying to teach us? It is teaching us how to feel. Silence encourages us to explore a more difficult peace.

How, Page 235

Trust begets trust, and the opposite is also true.

Atomic Habits, Page 235

If you’re already interested in a habit, working on challenges of just manageable difficulty is a good way to keep things interesting.

Distracted, Page 235

Only a society rich in memory and reflection can hope to build a culture of creativity, vision, and care.

How, Page 235

In return for trust and autonomy, relationships between members of the group recognize the implicit social contract and include the greater good.

Deep Work, Page 235

…a job that doesn’t support deep work is not a job that can help you succeed in our current information economy.

Atomic Habits, Page 235

At some point, everyone faces the same challenge on the journey of self-improvement: you have to fall in love with boredom.