Quotes

When, Page 208

E-mail response time it the single best predictor of whether employees are satisfied with their boss… The longer it takes for a boss to respond to their e-mails, the less satisfied people are with their leader.

Dare to Forgive, Page 208

…the people who are the healthiest and happiest resort to the mature defenses in dealing with stress.

Give and Take, Page 208

Givers, particularly agreeable ones, often overestimate the degree to which assertiveness might be off-putting to others.

Start With No, Page 208

…be ready for unearthing multiple decision makers, and be able and willing to negotiate with each and every one of them.

Influence, Page 208

…we are trained from birth to believe that obedience to proper authority is right and disobedience is wrong.

When, Page 208

One way that groups cohere is through storytelling. But the stories your group tells should not only be tales of triumph. Stories of failure and vulnerability also foster a sense of belongingness.

Denial, Page 208

A leader has to be profoundly committed to the truth to ferret out the facts that he or she must look in the face to make informed decisions. Such leaders are all too rare.

Start With No, Page 208

We know we are replaceable, because we’ve seen the company plow ahead even if the CEO drops dead, but we want to mean something in the bigger scheme of things. We want to make a beneficial difference.

A World Without Email, Page 208

Always keeping emails short is a simple rule, but the effects can be profound.

Decisive, Page 208

Just assume that you’re being overconfident and give yourself a healthy margin of error.