Quotes

How the Mighty Fall, Page 020

Great companies can become insulated by success; accumulated momentum can carry and enterprise forward, for a while, even if its leaders make poor decisions or lose discipline.

The Inspirational Leader, Page 020

People who operate from a traditional concept of position and title believe that a large amount of power is granted to them based on their title alone.

Inspired, Page 20

The little secret in product is that engineers are typically the best single source of innovation; yet, they are not even invited to the party in this process.

How the Mighty Fall, Page 021

When an organization grows beyond its ability to fill its key seats with the right people, it has set itself up for a fall.

Quit, Page 21

We’re not omniscient. We don’t have crystal balls or time machines. All we have is our best assessment of an uncertain and changing landscape and the hope that we have honed our quitting skills enough to walk away when conditions turn against us.

The Inspirational Leader, Page 021

Some people feel that having a position of leadership and authority is their God-given right. They feel superior to those in their employ or at so-called lower levels in the organization.

The Badass Business Analyst, Page 021

Role models are important… Role models help us shape the future.

Reality is Broken, Page 21

When you strip away the genre differences and the technological complexities, all games share four defining traits: a goal, rules, a feedback system, and voluntary participation.

Start With No, Page 21

Like all predators, we humans often take advantage of the fear-racked, the distressed; the vulnerable, the needy.

Getting to Yes, Page 21

A working relationship where trust, understanding, respect, and friendship are built up over time can make each new negotiation smoother and more efficient.