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The rules that govern the sticky engine of growth are pretty simple: if the rate of new customer acquisition exceeds the churn rate, the product will grow.
Tracking groups of customers by the date of their initial acquisition allows teams to discover the overall health of the customer base.
When you have an identity, you know who you are and who you are not. You know what you stand for.
…great companies and great leaders are the ones able to succeed beyond any one leader and manage through hard times.
…people are actually more comfortable dealing with surprises and crises than they are taking control of processing, organizing, reviewing, and assessing that part of their work that is not as self-evident.
Your stakeholder analysis is everything. You have to be prepared to be in it to win it and be in it for the long haul.
A hallmark of a great company is that everyone knows the reason for their company’s existence.
In everyday life, most opportunities to build character are modest in scope and easily missed if you’re not paying attention.









