Quotes

Flawless Consulting, Page 305

The questions that heal us and offer hope for authentic change are the ones we cannot easily answer.

Flawless Consulting, Page 305

Living systems are not controllable, despite the fact that they evolve toward order and some cohesion.

Mistakes Were Made (but not by me), Page 305

Becoming aware that we are in a state of dissonance can also help us make sharper, smarter, conscious choices instead of letting automatic, self-protective mechanisms resolve our discomfort in our favor.

The Enthusiastic Employee, Page 305

When employees are unhappy in their current situation, it’s fortunate when they also feel able to leave it.

Mistakes Were Made (but not by me), Page 305

You keep the message separate from the messenger. In this way, we might learn how to change our minds before our brains freeze our thoughts into consistent patterns.

The Enthusiastic Employee, Page 305

Price in the job comes from three sources: performing well, using valued skills, and doing something of significance.

Thanks for the Feedback, Page 305

…modeling is the most powerful thing you can do as an individual leader to improve culture.

Management, Page 305

Failure to go out and look at actual results is the leading reason for persisting in a course of action long after it has ceased to be appropriate or even rational.

Mistakes Were Made (but not by me), Page 306

[Americans] think that making mistakes means they are stupid. That belief is precisely what keeps them from learning from their mistakes.

The Enthusiastic Employee, Page 306

…few workers want a laissez-faire environment – there is no pride in that.