Quotes

Decisive, Page 201

Even if we have a pretty good guess about the future, the research on overconfidence suggests that we’ll be wrong more often than we think.

The Five Dysfunctions of a Team, Page 201

The most important action that a leader must take to encourage the building of trust on a team is to demonstrate vulnerability first.

Average is Over, Page 201

Expert coaching or motivating will become a competitive growth sector for jobs.

The Rare Find, Page 201

Anyone prospecting for jagged résumés and talent that whispers needs courage to press ahead in the face of public indifference or disdain.

The E-Myth Revisited, Page 201

…the customer is not always right, but whether he is or not, it is our job to make him feel that way.

Sooner Safer Happier, Page 201

…even if you think the scope is fixed, legislation is usually written in a way enabling near-infinite ways to implement it.

The Lean Product Playbook, Page 201

Good market opportunities only exist for so long before competition moves them to the upper right quadrant of the importance vs. satisfaction framework.

Management, Page 201

…knowledge workers own the means of production. It is the knowledge between their ears. And it is totally portable and an enormous capital asset.

Why We Buy, Page 201

Understandably, [customers] don’t like [to wait], but as reasonable beings, they’ll do it – up to a point. Beyond that, though, comes trouble.

The Rare Find, Page 201

When talent that shouts is in play… runaway optimism is more likely to translate into recklessness than a rare discovery.