Quotes

Talent is Overrated, Page 205

…if you believe that your performance is forever limited by your lack of a specific innate gift… then there’s no chance at all that you will do the work.

Quiet Leadership, Page 205

When people hear they’re going to get some feedback they automatically fear the worst. So it’s useful to ask permission to give someone some feedback before launching into it…

Willpower, Page 205

The problem with adolescents – from the parents’ point of view – is that they have a child’s power of self-control presiding over an adult’s wants and urges.

Talent is Overrated, Page 205

Everyone who has achieved exceptional performance has encountered terrible difficulties along the way. There are no exceptions.

Denial, Page 205

…the time to deal with denial is right now, this very day. Don’t wait for a crisis. It will be too late.

The Speed of Trust, Page 205

It’s not always easy to hold others accountable. In fact, sometimes it’s really hard. But the benefits in terms of trust are incredible.

Never Split the Difference, Page 205

Taking a positive, constructive approach to conflict involves understanding that the bond is fundamental to any resolution. Never create an enemy.

Quit, Page 206

…what does someone do when they’re forced to quit the goal they’ve been working for their entire life? The answer is, of course, that they have to start looking for a new goal to aspire to.

Denial, Page 206

During crisis, companies don’t suddenly change. They are what they are, only more so.

Emotional Intelligence 2.0, Page 206

When you care, show it. Don’t hesitate or put it off until next week. Do something this week or even today.