Quotes

Never Split the Difference, Page 205

Taking a positive, constructive approach to conflict involves understanding that the bond is fundamental to any resolution. Never create an enemy.

The Speed of Trust, Page 205

It’s not always easy to hold others accountable. In fact, sometimes it’s really hard. But the benefits in terms of trust are incredible.

Quit, Page 206

…what does someone do when they’re forced to quit the goal they’ve been working for their entire life? The answer is, of course, that they have to start looking for a new goal to aspire to.

Talent is Overrated, Page 206

What you really believe about the source of great performance thus becomes the foundation of all you will ever achieve.

The Enthusiastic Employee, Page 206

…if a distinction between employees is simply puffery for those in higher echelons – that is, is not being made because of a business need – consider junking it.

Denial, Page 206

During crisis, companies don’t suddenly change. They are what they are, only more so.

Emotional Intelligence 2.0, Page 206

When you care, show it. Don’t hesitate or put it off until next week. Do something this week or even today.

Lost and Founder, Page 206

Be realistic about your chances, and do what feels right to you and your team.

Talent is Overrated, Page 206

The evidence offers no easy assurances. It shows that the price of top-level achievement is extraordinarily high. Perhaps it’s inevitable that not many people will choose to pay it.

Leading the Unleadable, Page 206

Improving your skill at ‘how’ to improve is the most powerful of all skills to master.