Quotes

Leading the Unleadable, Page 184

What truly motivates people is not money.

Unreasonable Hospitality, Page 184

After a setback, it’s a leader’s job to take their team through their own emotional reckoning – from disappointment to motivation – and to chart the course ahead…

Stumbling on Happiness, Page 184

…when our freedom to make up our minds – or to change our minds once we’ve made them up – is threatened, we experience a strong impulse to reassert it…

Thanks for the Feedback, Page 185

While some of us do it naturally, we can all learn to hold our identity in ways that make us more resilient.

The Infinite Game, Page 185

Existential Flexibility is the capacity to initiate an extreme disruption to a business model or strategic course in order to more effectively advance a Just Cause.

Start With No, Page 185

In any negotiation, the calculation of time must enter our minds, because the time at our disposal and at our adversary’s disposal is so fleeting and finite.

Unreasonable Hospitality, Page 185

…if you don’t have the courage to state a goal out loud, you’ll never achieve it.

It’s the Manager, Page 185

You’ll find the most powerful energy that you can push through your company at the intersection of employees and customers – not either one alone; the energy is in the intersection.

Emotional Intelligence 2.0, Page 185

Feelings express truth, and they have a way of rising to the surface through our reactions and body language, despite the words we choose.

The Rare Find, Page 185

For bosses… it’s not enough to discover talent that shouts. That much is easy. The great challenges come later, once such people are on the payroll.