Quotes

Denial, Page 184

…data-driven emotional intelligence – the willingness to ignore conventional wisdom, gather facts in an objective, hardheaded manner, and face up to the full implications of those facts in both marketing and human terms.

How Big Things Get Done, Page 184

When small can scale up and become huge fast, small experiments have huge potential.

Blue Ocean Strategy, Page 184

…traditional incentives of power and money – carrots and sticks – help. But they fall short of inspiring human behavior that goes beyond outcome-driven self-interest.

Fierce Conversations, Page 184

Obeying our instincts and offering them up to a colleague or loved one allow both of us to know things we could not know otherwise.

The Messy Middle, Page 184

Ambiguity kills great ideas, and great leaders kill ambiguity.

Quit, Page 184

There is no longer honor in spending every last bit of investor money pursuing an endeavor that’s failing. Returning capital to investors is the responsible choice under those circumstances and demonstrates the ability to make the hard decision when it’s the right thing to do.

A World Without Email, Page 184

Whether implicit or formal, many office activities are structured by some manner of rules.

Toxic Positivity, Page 184

Radical acceptance acknowledges that pain is an unavoidable part of life and that fighting back against this suffering typically leads to more suffering.

Thanks for the Feedback, Page 184

Identity is the story we tell ourselves about ourselves – what we’re like, what we stand for, what we’re good at, what we’re capable of.

Leaders Eat Last, Page 184

The more energy is transferred from the top… to those who are actually doing the job… the more powerful the organization and the more powerful the leader.