| 15981 Quotes Found |
Again, regret can make us better when we use emotions as a signal for our thoughts.
When service is lousy, shoppers will find another store; bad service undoes good merchandise, prices and location almost every time.
…hierarchy isn’t as valuable where few interdependencies exist among people, resources, and tasks, uncertainty is low, and there is plenty of time to make decisions.
The world eventually catches on to those who mostly manage appearances instead of adding value to the organization.
…with more distance we can see more clearly the most important dimensions of the issue we’re facing.
When we keep important thoughts private, our ability to learn and to make good decisions is reduced.
…most of us assume the best and put much of our cynicism aside at the beginning of a new job.
The distinction between feedback and reaction is crucial. You want to create a prototype that evokes honest reactions from your customers.
Regardless of how practical an activity shopping seems to be, feelings always come first, and good is always better than bad.









