Quotes

Fierce Conversations, Page 167

We know things. We sense things. We don’t know how or why we know things. We just do.

The Way We’re Working Isn’t Working, Page 167

Because gestures of appreciation are so rare in most organizations, a little goes a long way.

Why Managers Matter, Page 167

Modules are smaller pieces of a larger system that can be combined in different ways.

Flawless Consulting, Page 167

…one of the consultant’s most important contributions to a client is a redefinition of the problem.

Leading the Unleadable, Page 167

The lack of ability to say ‘no’ is what drives many projects to start so poorly.

Distracted, Page 167

Nothing much happens if you’re on the outside looking in, because learning to read requires a miraculous feat of brain circuitry, fueled by a crucial and equally invisible ingredient: attention.

The Speed of Trust, Page 167

…giving credit to others will significantly increase trust and economic results – as well as other positive results – on all levels.

No Hard Feelings, Page 167

We’re most likely to interpret ambiguity as negative when we’re texting or emailing with people we don’t knew well or with more senior colleagues.

The Start-up of You, Page 167

When you have no choice but to fight, you fight hard.

Absolute Value, Page 167

Even when the topic is factual, absolute values are less likely to be exposed when people only search for facts that support their prior beliefs.