Quotes

The Effective Manager, Page 167

Delegation… is you turning over responsibility for one of your regular responsibilities… on a permanent or long standing basis, to one of your directs.

From Paycheck to Purpose, Page 167

…excellence takes time and practice to develop.

Good Boss, Bad Boss, Page 167

Good bosses try to cooperate with superiors and do what is best for their organizations, but they realize that defiance can be required to protect their people and themselves…

The Start-up of You, Page 167

If you want to find out how resourceful you can be, shrink your budget. Move your deadlines up. See how you cope. This may make you more resilient to actual hardships that inevitably arise.

Blue Ocean Strategy, Page 167

Don’t fight alone… Identify your detractors and supporters – forget the middle – and strive to create a win-win outcome for both. But move quickly.

The Advantage, Page 167

…when leaders fail to tell employees that they’re doing a great job, they might as well be taking money out of their pockets and throwing it into a fire…

Never Split the Difference, Page 167

A gentle How/No invites collaboration and leaves your counterpart with a feeling of having been treated with respect.

Heart, Smarts, Guts, and Luck, Page 167

If a customer is happy, the output metrics (i.e., financial results) tend to follow.

A Sense of Urgency, Page 167

…never underestimate the damage that a hard-core NoNo can do in undermining efforts to reduce complacency…

Thanks for the Feedback, Page 167

…figure out how you tend to respond… – so that you can recognize your usual reaction and name it to yourself in the moment. If you name it, you have some power over it.