Quotes

Talent is Overrated, Page 162

…the most effective steps an organization can take to build innovation will include helping people expand and deepen their knowledge of their field.

Emotional Intelligence 2.0, Page 162

People watching is a safe way for you to pick up on signals, observe interactions, and figure out underlying motivations or emotions…

Flawless Consulting, Page 162

If we give clients precisely what they ask for, we run the risk of not having served them well.

The Heart of Change, Page 162

Successful change is more fragile than we often think, or wish to think.

Hacking Growth, Page 162

…while finding the right words to appeal to people is vital, offering true value is a necessary ingredient for achieving viral growth.

Talent is Overrated, Page 162

One of the main reasons why the people in organizations don’t produce more innovation is that the culture isn’t friendly to it. New ideas aren’t really welcomed.

Only the Paranoid Survive, Page 162

An organization that has a culture that can deal with these two phases – debate (chaos reigns) and a determined march (chaos reined in) – is a powerful, adaptive organization.

The Speed of Trust, Page 162

When you build trust with one, you build trust with many.

Flawless Consulting, Page 162

…we are dealing with human systems, and human systems are not amenable to technical solutions.

How Big Things Get Done, Page 162

Modularity is a clunky word for the elegant idea of big thing made from small things.